Higher National Certificate Diploma in Hospitality Management
Level 6 About NFQ
Evelyn NomayoEmail Phone
Dunlin street, Aston village, Drogheda, County Louth
At its peak the tourism and hospitality industry in the Republic of Ireland had between 150,000 and 250,000 employees across all areas (depending on which criteria you use), earning over €6 billion for the Irish economy. This sector is one of the first to recover after the recent economic downturn.
This course is geared toward preparing participant to fill up the openings in the industry. Th Higher Nationals has been designed to provide specialist vocational programmes, linked to professional body requirements and National Occupational Standards. The qualifications provide a thorough grounding in the key concepts and practical skills required in their sector and their national recognition by employers allows progression direct into employment. It offer a strong emphasis on practical skills development alongside the development of requisite knowledge and understanding in their sector. Learners are attracted to this strong vocational programme of study that meets their individual progression needs whether this is into employment or to further study on degree or professional courses.
Learners will learn to apply finance, marketing and personnel management theories to the hospitality industry. Crucially, they will also study specialised areas such as sustainable tourism and rooms division, and gain invaluable practical experience with a work placement.
Strart Date: 4th October, 2016
Delivery Method: Online live training and Classroom (Blended learning)
Course Duration: 1 academic year(October to May)
Essential Requirement: Good internet service and a fast Computer network.
ECTS Credits: 75
To be eligible to apply for a place on this programme, applicants must:
- Hold a Level 5 qualification
- or Leaving cert / GCE A levels qualification
- or Completion of a recognised Access Programme (or equivalent).
- Mature students, those at the age of 23 or higher on January 1st of the year of the course of entry
- Managers with considerable experience but no formal qualifications may be considered, subject to
interview and being able to demonstrate their ability to cope with the demands of the programme.
- Customer Service (15 credit value)
- The Contemporary Hospitality Industry (15 credit value)
- Employability skills (15 credit value)
- Food and Beverage Operations Management (15 credit value)
- Rooms Division Operations Management(15 credit value)
- Food Safety Management (15 credit value)
- Finance in the Hospitality Industry (15 credit value)
- Marketing in Hospitality (15 credit value)
- The Travel and Tourism Sector (15 credit value)
- Work-based Experience (15 credit value)
The Employability and Personal Development is designed to help learners to get and keep a job, and then to advance in the workplace, by developing the soft skills that employers are looking for: adaptability, a 'can-do' attitude and objectivity about strengths and weaknesses.
On successful completion of this unit a learner will:
- Be able to take responsibility for own personal and professional development
- Be able to demonstrate acquired interpersonal and transferable skills
- Understand the dynamics of working with others or groups, including leadership and communication skills.
- Be able to develop strategies for problem solving which includes the identification or specification of the â€˜problemâ€™, strategies for its solution and then evaluation of the results of
the solution through reflective practices.
Employers want skilled and highly motivated employees, which means job seekers will probably have to "sell" themselves in the course of their job search and interviews. This unit covers how to write the right resume, presentation and interview skills.
Our work experience unit will enable learners to experience the scope and depth of learning which may take place in a work-based context by planning, monitoring and evaluating the work experience.
A collection of careers workshops designed to motivate and build self-confidence of our learners will be incorporated into our timetable, including the following sessions:
â€¢ Resume preparation
â€¢ Interview Skills
â€¢ Job searching tools
â€¢ Individual coaching with our placement consultant
â€¢ Guest speakers
Rooms Division -
Front Office Representative; Reservations Manager; Guest Services Manager; Security Manager; - responsible for the effective management of the reception desk, reception staff and the number of bedroom sales in the hotel; safety and security of guests
Customer Service Representative/ Receptionist -
Works at the front desk of a hotel, resort, etc. and is the first person a guest deals with on arrival and Responsible for dealing with customer queries and complaints, and ensuring fare trading between a customer and a company.
Accommodation Manager/Assistants -
responsible for the cleanliness of bedrooms and all public areas of the hotel
Events & Leisure -
Director of Events; Conference and Banqueting Managment; Event Manager;
Careers in these roles are available not only in hotels, but in B&Bs, Guesthouses, Hostels, Campsites and Holiday Villages all over Ireland. In addition to these roles are the managerial roles that keep the business side of things running including:
General Manager/Group General Manager
Sales and Marketing Manager
Human Resource Manager
Careers in the Food and Beverages area
Northeast College, Dunlin street, Aston Village, Drogheda.
Recognition of Prior Learning (RPL) is an assessment process for recognizing relevant non-formal and informal learning by collecting evidence and making judgments on the extent to which an individual has achieved the required learning outcomes, competency outcomes or standards for entry to and/or partial or total completion of a qualification.Northeast College supports an approach which values all learning, however achieved, through an open and transparent approach to assessment. It recognizes that learning can be achieved through either non-formal or informal pathways, and that provision should exist for recognition of these accordingly.. The Aim of Recognition of Prior Learning (RPL) is to:â€¢ ensure qualifications are available to everyone who is capable of reaching the required standardsâ€¢ make sure qualifications are free from any barriers that restrict access and progression.â€¢ provide equal opportunities for everyone wishing to access the qualification.