Certificate in Hospitality Guest Experience (Certificate in Hospitality Guest Experience )

National University of Ireland, Galway (2021CHE1)
Key Programme Details
Award

Certificate in Hospitality Guest Experience

NFQ Level

Level 8 About NFQ

Delivery Method

Online

Mode

Part Time

ECTS Credits

15

Department

Shannon College of Hotel Management

General Information
Contact

Fiona Duggan

Email

fiona.duggan@nuigalway.ie

Phone

Enquiries by Email

Address

Fiona Duggan,
Springboard Admissions
Shannon College of Hotel Management,
Shannon,
Co Clare

Role

Springboard Admissions

Important Dates
Application Deadline

03/09/2021

Start Date

13/09/2021

End Date

03/12/2021

About this Course

Learn to lead your hospitality team confidently in an uncertain future and get a fresh perspective on change on this highly practical course. Explore an employee centric strategy where the skills and diversity of the team are harnessed, creating a collaborative culture. Develop and maximize the hospitality guest experience in this environment through building relationships and buy in from your employees resulting in improved revenues and fulfilled business goals.

The syllabus includes two modules: Leadership in times of adversity and Relationship management. Assessment will be project based continuous assessment with real workplace application.

This programme will be delivered online through a mix of live (synchronous) and recorded (asynchronous) classes.

Objectives

On successful completion of the programme, graduates will be equipped with the skills to:
Successfully lead a team through a turbulent business environment.
Develop people management techniques including the building of trust with your team and inspiring productivity.
Build and manage rewarding relationships with hospitality guests, suppliers and employees through technology and recognise the importance of the human input.
Progress your career to the next management level.

Modules include;
Leadership in times of Adversity : Aims to develop leadership skills for managing at departmental and overall levels
Relationship Management : Aim is to develop an understanding of complexities & skills in managing stakeholder relationships.

Entry Requirements

Applicants must have a level 7 award in any discipline, however recognition of prior learning may be considered for entry purposes. Three years of industry experience is desirable, but not essential.

Candidates from all eligible categories, who meet the entry criteria and wish to enhance career prospects are encouraged to apply.

An International English Language Testing System certificate is required if English is not the applicants first language to indicate competencies in written and spoken English.

Long Description

Learn to lead your hospitality team confidently in an uncertain future and get a fresh perspective on change on this highly practical course. Explore an employee centric strategy where the skills and diversity of the team are harnessed, creating a collaborative culture. Develop and maximize the hospitality guest experience in this environment through building relationships and buy in from your employees resulting in improved revenues and fulfilled business goals.

The syllabus includes two modules: Leadership in times of adversity and Relationship management. Assessment will be project based continuous assessment with real workplace application.

This programme will be delivered online through a mix of live (synchronous) and recorded (asynchronous) classes.

On successful completion of the programme, graduates will be equipped with the skills to:
Successfully lead a team through a turbulent business environment.
Develop people management techniques including the building of trust with your team and inspiring productivity.
Build and manage rewarding relationships with hospitality guests, suppliers and employees through technology and recognise the importance of the human input.
Progress your career to the next management level.

It is widely acknowledged that employees are the greatest asset in the hospitality organisation. Feedback from the industry, expresses the need to develop their employees, to further enhance their business acumen and encourage their intuition, when dealing with hotel guests and colleagues. This fresh perspective of an employee centric strategy in a hospitality business is the reverse of the more recognised customer centric approach to building relationships. Creating a strong culture where employee creativity and empowerment is encouraged will have a positive effect on the employee while also memorably impacting the guest experience.

Why Choose This Course

This course will give students the opportunity to develop / enhance key digital skills for both workplace and education
purposes. Students taking this programme will enhance their professional development, employment capacity and career progression. Partaking in this programme will enhance their own development in the workplace.

Additionally, Shannon College of Hotel Management Library and its links with the James Hardiman Library NUI Galway
also provides significant resources and tools to support the development and improvement of advanced digital literacy
skills and as a result improves learning potential.

Skills developed on all modules in this programme include; entrepreneurial skills, critical thinking, analytical skills,
business acumen, teamwork and communication skills. The programme will constantly challenge students to develop
such skills.

The programme in all modules develops key management and leadership skills. Skills such as teamwork, communication, problem solving, decision making, planning, honesty / integrity, attention to detail, reporting are interwoven in all the modules on the programme.

The use of Industry specific Guest speakers will also enhance the participants exposure to real world management and
learning skills.

The blended approach to the programme will ensure that learnings from the programme are very much geared toward the current and future needs of the industry.

Career Opportunities

Shannon College of Hotel Management is closely aligned to the industry from a teaching, research and work placement
perspective. The School is in constant dialogue with the industry at national and regional level.
Those delivering modules on the programme are involved in industry specific research which enhances their teaching with industry relevant content. The programme will include a proportion of time devoted to industry participation via Guest Lectures this should ensure the programme is relevant not to the current workplace but the workplace of the future.

Timetable Info

Details on Application

Delivery Location

Online

Delivery Notes

All lectures for this programme are delivered as online lectures. Lectures are recorded for the convenience of participants to listen in their own time.

Admissions Contact Details
Contact Person

Fiona Duggan

Address

Fiona Duggan,
Springboard Admissions
Shannon College of Hotel Management,
Shannon,
Co Clare

Phone

Enquiries by Email

Email

fiona.duggan@nuigalway.ie

RPL Information

Applicants wishing to apply for RPL must indicate this on their Springboard Application

Application Procedures

All springboard applications must be submitted through the Springboard Website. www.springboardcourses.ie

All applicants must supply the following supporting documentation to support their application form;

Identification Passport/Drivers License/Birth Cert
Short one-page CV detailing professional experience

Proof of Eligibility
Employed - all applicants must supply the following supporting documentation to support their application form;
Proof of Employment - P60 Form or a letter from their current employer to confirm employment

Unemployed - all applicants must supply the following supporting documentation to support their application form:
Proof of Unemployment/Payment from DESAP

Formerly Self-Employed - all applicants must provide a letter/statement from Revenue stating that the applicant is no longer trading or a similar letter from the applicants (former) accountant should be sufficient.

A Returner must declare on application that you have been a homemaker or other caring duties or economically dependent on a partner or spouse for 9 of 12 previous months prior to application.

Media
Shannon College of Hotel Management Website

Visit our website

https://www.nuigalway.ie/shannoncollege/