Higher Diploma in Languages and Global Software Business (September 2021)

University College Cork (HDLGS)
Key Programme Details
Award

Higher Diploma in Languages and Global Software Business

NFQ Level

8 About NFQ

Delivery Method

Online

Mode

Full Time

ECTS Credits

60

Department

School of Languages, Literatures and Cultures & Cork University Business School

General Information
Contact

Dr Patrick Crowley

Email

p.crowley@ucc.ie

Phone

Email: p.crowley@ucc.ie

Address

(PLEASE DO NOT POST DOCUMENTS)

Role

Programme co-director

Important Dates
Application Deadline

12/09/2021

Start Date

13/09/2021

End Date

01/06/2022

About this Course

The Higher Diploma in Languages and Global Software Business is aimed at graduates with intermediate or advanced language skills (Chinese, French, German, Italian, Japanese, Korean, Portuguese, Spanish or English, if a non-native speaker) and will prepare them for successful careers in multilingual global software and technology industries. The higher diploma will strengthen the existing language skills of graduates. This course will develop competencies and skills in relation to the ICT, software sales, technical support and localisation skills necessary for managing global relationships in the ICT sector. It will also provide graduates with the intercultural communication skills necessary for the global world of work.

The programme includes industry-mentored applied project experience with specialist software companies. In short, the diploma will future proof language graduates with industry relevant skills for emerging technologies and markets. In doing so, the Higher Diploma in Languages and Global Software Business specifically addresses the need highlighted by employer reports for language skills in the ICT sector, as well as those identified in Global Ireland: Ireland's Global Footprint to 2025 the strategy document launched by the Irish government in 2019.

Objectives

The Higher Diploma in Languages and Global Software Businesswill enable graduates to:

1. develop skills and demonstrate knowledge of technology and software sales,
2. develop skills and demonstrate knowledge of technology and software localisation,
3. develop skills and demonstrate knowledge of technology and software support,
4. develop the skills to negotiate a global workplace where intercultural competencies are required,
5. reinforce and make “work ready” their existing language competencies of graduates, including the capacity to undertake independent research in the target language,
6. develop and apply problem solving skills to real world problems, through student work supported by both industry and UCC staff.

Entry Requirements

Applicants must have:

A minimum Second Class Honours Grade 2 in a primary honours degree (NFQ, L8) in one of the following languages: French, German, Italian, Portuguese or Spanish

and

Second Class Honours Grade 1 (CEFR language level of B2.2/C1) in their final year language module.

For the purposes of this programme B2.2 will be deemed equivalent to a 2.1 result in the graduate’s final year language module.

Applicants who are native speakers of one of the above listed languages and have a primary degree in English may also apply.

In the event of competition for places, graduates will be selected on the basis of language module results in the final year of their degree.

A quota will be allocated to applicants who do not meet these entry requirements. These applicants will be considered under Recognition of Prior Learning and assessed on the following factors:

Academic achievement
Prior Work Experience
Letter of Reference
Personal Statement

All applicants whose first language is not English must provide evidence of English language proficiency: See requirements here: https://www.ucc.ie/en/study/comparison/english/postgraduate/

Long Description

The Higher Diploma in Languages and Global Software Business is aimed at graduates with intermediate or advanced language skills (Chinese, English, French, German, Italian, Japanese, Korean, Portuguese, Spanish or English, if a non-native speaker) and will prepare them for successful careers in multilingual global software and technology industries. The higher diploma will strengthen the existing language skills of graduates. This course will develop competencies and skills in relation to the ICT, software sales, technical support and localisation skills necessary for managing global relationships in the ICT sector. It will also provide graduates with the intercultural communication skills necessary for the global world of work.

The programme includes industry-mentored applied project experience with specialist software companies. In short, the diploma will future proof language graduates with industry relevant skills for emerging technologies and markets. In doing so, the Higher Diploma in Languages and Global Software Business specifically addresses the need highlighted by employer reports for language skills in the ICT sector, as well as those identified in Global Ireland: Ireland's Global Footprint to 2025 the strategy document launched by the Irish government in 2019.

This programme is designed for high-achieving language graduates who wish to work in global software and technology sales and support sectors. Global software and technology industries are a rapidly expanding sector within the Irish and EU economy. This conversion course offers language graduates the opportunity to upskill for, and to gain experience in, this dynamic and expanding sector. The programme offers a unique combination of advanced language skills and IT sales and support training, as well as the chance to build relevant skills solving real world problems.

Module Descriptions

LL5006 ICT and Localisation

The practice of translating and adapting a product or a service to a particular language, culture, and geographic market, has emerged as key to global marketing. This module provides a profile of the localisation industry, focusing on the cultural and technical aspects of the localisation process. Students will gain knowledge on the practical aspects of localisation, learning about translatable components in a localisation project, with particular reference to website localisation (i.e how a website is translated from one culture and language to another). You’ll become familiar with the use of Computer Aided Translation (CAT) Tools such as SDL Trados, which is the leading software used in the localisation industry, and other digital tools (such as SDL MultiTerm) used in the language industry and by professional translators.

LL5005 Negotiating Knowledges in Networked Societies

This module provides students with the tools to recognise and embrace the complex ways in which we communicate within and across cultures, in a variety of texts and contexts. Focusing on critical discussions of key concepts such as intercultural communication, migration, mobility, plurilingualism and technology, it demonstrates how Humanities approaches can inform our response to a global business environment. In doing so, it encourages students to make meaningful connections between their theoretical engagement with these ideas and the technical knowledge of the software business acquired elsewhere in their programme.

Language module

In this module you will develop your advanced language skills in the four areas (reading, writing, listening, speaking) and work them into a real-life business setting. This self-directed module will involve exposure to a wide range of language and, with the help of your tutor, will equip you with skills to carry out different tasks in a professional and business environment at C1 level (European Framework for Languages). At the end of this module, you should be able to create and develop a business plan in a written form and explain and defend orally the plan.


LL5004 Language Research Project
In the target language of your choice, you will research and write a 2,000 word research essay and give an oral presentation on an approved a topic of their choice related to the Global Software Business world. This research essay connects to other modules on the programme and you will be able to draw substantially on sources and research undertaken during the Higher Diploma. You will receive the support of a tutor for this self-directed learning module.

IS5004: IT Solution Selling and Digital Business
Selling is one of the most important activities in any business and the sales landscape has been digitally transformed to an enormous extent in recent years. This module looks at the role of the salesperson in identifying customer needs and solving customer problems in the modern digital business environment. Several practical tools and frameworks will be introduced to support go-to-market strategies and entrepreneurial activity. Design thinking methodologies will be employed to create customer journey maps that result in better customer experiences. Industry speakers from a range of tech companies will provide insights into commercial best practices.

IS5005: Technology and Solutions for the Sales Process and the Management of Global Business
This module examines how sales management practices in organisations are enabled and augmented by technology. Processes such as customer identification and engagement, account planning, sales and marketing analysis, have been impacted by new communications technology and customer relationship management (CRM) software as well as advances in machine learning, artificial intelligence (AI) and data analytics. Sales strategies for building sales capabilities in the digital world will be critically evaluated. Guest speakers will share their experiences of using technology to create long-term value for their customers as well as their own organisations.

IS5001: IT and Software Fundamentals
Information Technology has become pervasive in all our lives and information systems have transformed the way that global business is carried out. This module examines how information systems are used in organisations to solve problems and achieve business objectives. The components of an information system will be described, giving an introduction to the technical aspects of computer hardware, software and telecommunications. The evolution of information systems in business and society will be critically evaluated and discussed.

IS5002: Supporting Technology Users
Supporting customers and users is a critical activity for many organisations. Indeed, effective support can often make the difference between retaining or losing a customer. This module describes the technical support environment, covering common failure and defect troubleshooting issues, as well as effective techniques for communicating with users and customers. Strategies and processes for effective management and resolution of customers issues will be discussed and applied.

IS5003 Applied Industry Project (Summer months)
This is an exciting, real-world project. It will be a group-based, industry-mentored execution of case study project in which students apply data, analysis, and process development to real world problems. It will foster project solving, project management, and client interaction skills in order to ensure employment readiness.

Why Choose This Course

Do you hold a graduate degree in Chinese, French, German, Italian, Japanese, Korean, Portuguese, Spanish or in English (if you are a non-native speaker of English)? Are you interested in advancing your career opportunities in multilingual global software and technology companies?

Then the Higher Diploma in Languages and Global Software Business is just for you! Our exciting new Higher Diploma course (QQI/NFQ Level 8) will strengthen your existing language skills and will help you to develop competencies in relation to the ICT, software sales, technical support and localisation skills which are necessary for managing global relationships in the ICT sector. We will also provide you with the intercultural communication skills necessary for the global world of work.

This diploma is delivered online. Workshops and classes will train you in areas essential to the industry such as the fundamentals of IT and software and supporting technology users. Innovative and challenging, this bespoke diploma also includes project experience with specialist software companies that will be industry-mentored.

Apply for the Higher Diploma in Languages and Global Software Business at UCC and open the door to a career that combines your language skills with emerging technologies and markets.

Career Opportunities

The HDip in Languages and Global Software Business specifically addresses the need highlighted by employer reports for language skills in the ICT sector, as well as those identified in Global Ireland: Ireland’s Global Footprint to 2025. Graduates of the HDip can expect to find their acquired ICT and language skills in demand across roles such as:

Technology and Software Sales, Account Management, and Sales Engineering
Technology and Software Localisation and Translation,
Technology and Software Post-Sales Support, Customer Support, and Technical Support

Timetable Info

Modules for this programme will be delivered online.

Timetable for Semester 1

LL5006 ICT and Localisation (5 credits) Monday 5-6pm

IS5001 IT and Software Fundamentals (5 credits) Thursday 3-5pm

IS5004 IT Solution Selling and Digital Business (5 credits) Monday 3-4pm, Tuesday 4-5pm

Language module (10 credits) Self-directed with tutorial support

Timetable for Semester 2

LL5005 Negotiating Knowledges in Networked Societies S1 (10 credits) Friday 2-4pm

LL5004 Language Research Project (5 credits) Self-directed with online and tutorial support

IS5002 Supporting Technology Users (5 credits) Andrew O’Donovan (VMWare) Tuesday 6-7pm (pre-recorded) and a live lecture from 6-7pm on Thursday

IS5005 Technology and Solutions for the Sales (5 credits) Monday 3-4pm, Tuesday 4-5pm

Delivery Location

Online

Delivery Notes

Live online classes and online recordings.

Admissions Contact Details
Contact Person

Orla O'Regan

Email

hci@ucc.ie

RPL Information

RPL may be used by HCI participants applying to this course to gain admission to the programme where an applicant may not otherwise reach the standard educational qualification entry requirements, with applications assessed on the following factors: Academic achievement, Prior Work Experience, Letter of Reference and Personal Statement.

Application Procedures

Apply online at www.springboardcourses.ie.

Candidates are advised to apply early as high demand is anticipated and places are limited.

Applications will NOT be assessed until all supporting documentation has been received. Please ensure that you have the documentation below available at the time of application. Documents must be combined into one zip file and uploaded. Uploading of multiple documents is currently not facilitated.

1. Copies of transcripts (results) and parchments for any previous educational qualifications.

2. Application statement - please describe in a maximum of 500 words why you wish to study this course at UCC and explain how you meet the programme entry requirements. Applicants should also reflect on their ability to commit to the course's delivery method - whether on campus in UCC or online.

3. Detailed and up-to-date CV.

4. Proof of selected category of applicant, i.e. employed, formally self-employed, recent graduate, unemployed, or returner.

Proof of applicant status:
• If employed: Recent payslip / recent letter from your employer confirming you work for them / recent letter or statement from Revenue demonstrating your current employment.
• If formally self-employed: A letter/statement from Revenue confirming you are no longer trading or a similar letter from your (former) accountant / a sworn declaration stating that you are no longer self-employed.
• If a recent graduate (2020 or 2021): Copy of transcript of results
• If unemployed: A recent document from DSP or your local INTREO office confirming you are in receipt of a qualifying payment for 9 of the past 12 months.
• If a returner: download a declaration form from Springboard+ FAQ page and sign it before a Commissioner for Oaths / Peace Commissioner:
Please see https://springboardcourses.ie/eligibility for more detail.

5. IF applying as a non-native English speaker: Proof of English language competency is required i.e. copy of IELTS/TOEFL/Duolingo certificate demonstrating level required by programme entry requirements. Please see https://www.ucc.ie/en/study/comparison/english/postgraduate/ for more detail.

6. Proof of meeting the nationality/residency requirement if applicable (Relevant applicants must provide evidence of residency for 3 out of the last 5 years).

7. IF applying via Recognition of Prior Learning (RPL) – (meaning you do not meet the minimum entry requirements of an NFQ Level 8 Primary Honours Degree but wish to apply based on experience) please provide a personal or academic reference to support your application.

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